Terms and Conditions
Shipping & Handling
***PLEASE NOTE ALL PACKAGES ARE SHIPPED WITH ***SIGNATURE REQUIRED*** SHOULD YOU CHOOSE WIAVE THIS REQUIREMENT, PLEASE EMAIL SHOPPER@PUMPKINHEADKIDS.COM IMMEDIATELY AFTER PLACING YOUR ORDER. YOUR WAIVER OF SIGNATURE ASSUMES THE RISK FOR PACKAGE THEFT/LOSS UPON CONFIRMATION OF DELIVERY.
Credit Card Authorization: Your credit card has been pre-authorized for the purchase amount (not including freight for international orders only). You will not be charged for your purchase until the order has been shipped. Depending on your financial institution’s practices, you may temporarily see both the pre-authorization and the actual charge as two different entries in your online statement. Your financial institution typically removes the pre-authorized entry within a couple of days.
All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.
PumpkinheadKids.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
PumpkinheadKids.com uses USPS for delivery
**INTERNATIONAL ORDERS** - We currently offer international shipping to the UK, Australia & Canada. Please contact CustomerService@PumpkinheadKids.com to inquire about shipping to other international destinations.
During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.
Once your order has shipped, you will receive an email confirmation that will include the USPS tracking number for your package.
If you decide to refuse any shipments from PumpkinheadKids.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund if applicable.
RETURNS & EXCHANGES
We Are Here To Help!
But....we need some help from you! All returns and exchanges MUST be accompanied by an Return Authorization Number (RA#) written on the outside of the package. Please note that our receiving department will NOT accept ANY returns without a preauthorized return number clearly indicated on the outside of the package.
ALL RETURNS MUST BE REQUESTED WITHIN 14 DAYS OF RECEIPT OF ORIGINAL ORDER.
Discounted/Clearance merchandise is not eligible for return or exchange.
Underwear for boys and girls may not be returned or exchanged as per the governing laws with regard to these items.
To Obtain a RA# Email RETURNS@Pumpkinheadkids.com with the following COMPLETE information:
- - Order Number
- - Items to be Returned
- - Reason for Return
- - Items You Would Like to Receive in Exchange (if applicable)
Upon Receipt of your email, a customer service representative will provide you with a RA# that is to be written on the outside of the package you are returning.
- - Indicate the provided RA number clearly on the OUTSIDE of the envelope or box you are returning.
- - Send return to:
11640 San Vicente Blvd, Unit 109
Los Angeles, CA 90049
- Return MUST be mailed within 5 business days of receiving RA #.
Please do not hesitate to contact us M-Sat. 10 – 6 or Sun. 10 - 5 (PST) at 310-207-6760. You may also email us any time at firstname.lastname@example.org.
You will only be charged sales tax if the order is shipped within the State of California.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list which will provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
To add an item to your bag, simply click the Add To Bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the Remove link next to the item you wish to discard.
To view what is in your bag at any time, click the Shopping Bag link in the page header.
To purchase what you've selected, click on your Shopping Bag and click Checkout. Follow the three simple steps to purchase your items.
To access your account in the future, click the My Account button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pumpkinheads. The collective work includes works that are licensed to Pumpkinheads. Copyright 2007, Pumpkinheads ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Pumpkinheads or purchasing Pumpkinheads products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Pumpkinheads or to purchase Pumpkinheads products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Pumpkinheads. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Pumpkinheads used in the site are trademarks or registered trademarks of Pumpkinheads.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Pumpkinheads disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Pumpkinheads does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Pumpkinheads does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Pumpkinheads shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pumpkinheads has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Pumpkinheads product is mistakenly listed at an incorrect price, Pumpkinheads reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Pumpkinheads reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pumpkinheads shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Pumpkinheads without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Pumpkinheads may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Pumpkinheads.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the pu